Automated document sorting for busy general practices.
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TOTAL DOCUMENTS PROCESSED
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TOTAL PAGES PROCESSED
Why practices choose DocDeliver
- Built by a busy general practice – Created inside a working general practice to solve the real administrative burden of processing incoming documents.
- APP compliant – Australian-hosted data with privacy and security in mind.
- Built for Best Practice – DocDeliver is a Best Practice Partner Network member and works directly with Best Practice workflows.
- Choose your workflow – Fully automate document sorting and processing, or review each document before it is imported into Best Practice.
- Automatically adds metadata – Category, subject and a concise AI-generated summary are completed for you.
- Investigation ready – Investigation documents are automatically identified and routed appropriately.
- Edit documents with ease – Split or combine PDFs without leaving DocDeliver.
- Email straight to DocDeliver – Send PDFs directly from your inbox for automatic processing.
- Affordable pricing – Just $159 per practice, per month ($140 p/m if paid annually).
DocDeliver matches each document to the correct patient and GP, then sends it directly to the GP’s inbox in Best Practice. This reduces manual document handling and frees up administrative time for higher-priority tasks.
Here’s how it works
Step 1 - Upload
Upload your documents to DocDeliver. Documents can be uploaded directly, sent from email, or automatically added using the Folder Monitor.
Step 2 - DocDeliver sorts and processes
DocDeliver reads and sorts each document, then completes the relevant Best Practice fields, including patient, GP, date received, category, subject and a concise AI-generated summary.
Step 3 - Choose your workflow
Send documents automatically to the GP’s inbox in Best Practice, or turn on Review Mode to check and edit the details before they are imported.
Step 4 — Exceptions go to review
If key information such as the patient name, date of birth or GP name is missing, the document is sent to the Manual Review Folder for checking.
Step 1 - Upload
Upload your documents to DocDeliver. Documents can be uploaded directly, sent from email, or automatically added using the Folder Monitor.
Step 3 - Choose your workflow
Send documents automatically to the GP’s inbox in Best Practice, or turn on Review Mode to check and edit the details before they are imported.
Step 2 - DocDeliver sorts and processes
DocDeliver reads and sorts each document, then completes the relevant Best Practice fields, including patient, GP, date received, category, subject and a concise AI-generated summary.
Step 4 — Exceptions go to review
If key information such as the patient name, date of birth or GP name is missing, the document is sent to the Manual Review Folder for checking.
Key Features
Easy document upload
Upload documents by drag and drop, send them directly from email, or use the Folder Monitor to automatically upload files from a designated folder.
Automatic labelling
Each document is assigned a category, subject and concise AI-generated summary for easy searching and review.
Review-first option
Prefer to check documents first? Turn on Review Mode to review and edit details before they are imported into Best Practice. Still faster than manual BP uploads.
Exceptions made obvious
Missing information is flagged clearly and can be fixed directly within DocDeliver.
Built-in document tools
Split, rotate, delete pages or merge files without leaving the platform.
Send direct from email
Send PDFs directly from email — with optional email body import
Investigation ready
Investigation documents are identified and labelled correctly in Best Practice, delivered to the doctor’s inbox for review, and then filed in the Investigations section of the patient record.
Benefits
Reduce administrative workload
Save hours of admin time by automating the manual work of sorting, processing and filing documents. DocDeliver helps reduce repetitive document handling and frees your team to focus on higher-value tasks.
Find key information faster
AI-generated summaries give GPs a quick overview of each document before opening it, making it easier to identify important information at a glance.
Keep document workflows moving
By automating document sorting, processing and filing, DocDeliver helps reduce bottlenecks and keeps incoming correspondence moving through the practice efficiently.
Security
At Pioneer Health Solutions, we recognise that protecting patient information is fundamental to maintaining trust and delivering safe healthcare. DocDeliver has been built with privacy, security, and compliance at its core.
- Gold Cybersecurity Certified through Best Practice Software partner requirements
- Official Partner of the Best Practice Partner Network
- Independently penetration tested and approved (by a ISO/IEC 27001 Certified company)
- Data securely stored within Australia – Amazon Web Services (Sydney, Zone 2)
- End-to-end encryption applied to all data (both in transit and at rest)
- Compliant with the Australian Privacy Principles (APPs) under the Privacy Act 1988
- Role-based access controls to ensure users only access information relevant to their role
- Patient data is used solely for the purpose of document processing within DocDeliver
What Does DocDeliver Cost?
| Monthly |
|---|
$159/month |
|
Billed monthly |
|
Ex GST
|
| Annual |
|---|
$140/month |
|
$1,680 billed annually
|
|
Ex GST
|